Frequently Asked Questions (FAQ)

1. How long does shipping take?

Our delivery time is between 7 to 15 business days, depending on your location.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders with no minimum purchase required.

3. Can I return my order?

Yes, you can request a return within 14 days of receiving your order, as long as the item is unused and in its original packaging.

4. Who pays for return shipping?

The customer is responsible for return shipping costs, except if the product is damaged or there was an error on our part.

5. How long does it take to receive a refund?

Once we receive the returned item, refunds are processed within 15 days to the original payment method.

6. How can I track my order?

After your order is shipped, you will receive an email with a tracking number to follow your delivery.

7. What should I do if my product arrives damaged?

If your item arrives damaged, please contact us at contact@apron-shop.com with photos, and we will cover the return shipping costs.

8. Do you share my personal data?

No, we do not sell or rent your personal data. We only share necessary information with trusted service providers.

9. Can I change or cancel my order?

If your order has not been shipped yet, you may contact us at contact@apron-shop.com to request a modification or cancellation.

10. How can I contact customer support?

You can contact us at contact@apron-shop.com, and we will respond as soon as possible.